If you want to work and serve alcohol in a licenced venue in Queensland, you MUST have a valid RSA QLD certification.
The course provides you with the knowledge of relevant laws and legislations relating to selling or serving alcoholic beverages. It will teach you how to identify which customers must be refused service and understand how alcohol affects people and the problems it causes in the wider community. This course will set you up to prepare and serve alcoholic beverages!
Who Needs an RSA
- Food and beverage attendants
- Glass collectors
- Bottle shops
- Winery, brewery and distillery cellar door staff
- Supplier sales representatives
- Security staff who monitor customer behaviour
- Venue licensees
You will learn the following:
- Understand your obligations under the law
- Identify customers to whom alcohol service may be refused
- Responsibly assist customers to drink within appropriate limits
- Assist alcohol affected customers
- Assessed on your ability to “Refuse service to customers in a professional manner”
Course outline
The course is broken down into small, manageable sections designed to improve your learning.
- You are required to get all questions in a section correct.
- If you answer any of the questions incorrectly, you will only be required to answer those questions again
- You can review the learning materials during the assessment.
- You can take the assessment / quizzes as many times as you need.
This unit of competency is part of the Tourism, Hospitality and Events Package under the requirements of the Australian Qualifications Framework (AQF). Any individual looking to undertake employment in a licensed bar, restaurant or venue MUST have a valid RSA Statement of Attainment to legally be allowed to serve and prepare alcohol in Australia.
Further information on this unit of competency can be found here – such as Elements and Performance Criteria and Foundation Skills.
Certification of Completion
After successful completion of this course we provide you with a nationally recognised SITHFAB002 Provide Responsible Service of Alcohol. The Australian Quality Framework (AQF) is the national set of standards which assures nationally consistent, high-quality training and assessment services for the clients of Australia’s vocational education and training system.
Assessment
Students are provided with the following information during the course, to assist to build the breadth and depth of their knowledge in preparation for assessment:
- Readings
- Websites
- Case studies
The following assessment tools are used to determine a student’s competence:
- Knowledge questions where the participant must select the response/s that best answer/s the question (multiple choice).
- Knowledge questions that require the participant to respond by selecting True or False.
- Knowledge questions that require the participant to respond by selecting all correct responses (multi response).
- Simulated Environments/Case Studies/Short Answers – these are designed to focus on important elements of the course content and require short answers, up to a few sentences.
- Knowledge questions, that are presented to the participant during content reading, that require the participant to respond by selecting True or False.
- Role play- designed to have the student demonstrate their competency in responding to scenarios that can happen in real-life and oral questions on the important elements of the course.
A mixture of these tools are used across the unit.
FAQ’S
How long will my RSA last?
- It will last forever! There’s no expiry date for the National RSA (valid in QLD, SA, WA and NT). It does not matter what date you completed the training, or whether you completed it online or in person. The nationally accredited online training offered by us is OLGR (QLD) approved and recognised and will not expire.
How long will it take for my certificate to arrive?
- After successful completion of the course, participants should receive their physical copy of their RMLV certificate within 14 days
Do I need an RSA to start working in a bar?
- Yes! To legally be able to work in a licensed venue across the nation you MUST have a valid RSA, which means completing the RSA online training. Individuals will have 30 days to obtain an RSA after employment, but it is also important to note that many employers will be more likely to hire individuals who have already received their RSA previously.
I think I might need an RSG also?
- If you want to work in a venue that has gaming facilities, you may need to complete RSG online training in addition to your RSA online training. We offer a discount to students taking on multiple courses.
Are international students permitted to complete our RSG course?
- Yes…Serve Wise is partnered with ASMI a CRICOS provider. In accordance withEducation (international Student) ACT 2018 if you are an international student on a student Visa, you are to apply for to a CRICOS approved provider.
Requirements
Australian Resident – No,
International Student on a student Visa – Yes, you need to apply to a CRICOS approved provider.
It is compulsory to complete a Responsible service of gambling (RSG) course if you want to work in the gambling and gaming industry in Australia.
This course is designed to provide you with the skills and knowledge of the relevant laws and legislation relating to RSG within your state.
Course Overview
The RSG Online is the required course for QLD, WA and NT hospitality workers who need to provide the responsible service of gambling. This course provides a nationally recognised SITHGAM001 Provide Responsible Gambling Services Statement of Attainment and you will learn to provide responsible gambling services and information to customers who require assistance with their problem gambling.
Who Needs an RSG?
- Gaming Machine Technician
- Keno or TAB Operator
- Cashier or Croupier
- Eligible Licensee
- Anyone wishing to work in a casino
- Person performing gaming duties or tasks
You will learn the following:
- Provide responsible service of gambling
- Assist customers to gamble within appropriate limit
- You will learn how to recognise, respond and refer problem gamblers to possible help or support and make you aware of the legislation and codes of practice that govern the gambling and gaming industry.
- You will be competent in the areas responsible for the advertising and promotion of gaming products.
Course outline
NOT SURE WHAT TO PUT HERE
SITHGAM001 – Provide responsible gambling services is a unit of competency which is part of the SIT12 Tourism, Travel and Hospitality Training Package (Release 2.0) under the requirements of the Australian Qualifications Framework (AQF). If you want to work in any licensed venue that has gaming or gambling facilities, it is compulsory to hold a valid RSG QLD qualification within 3 months of starting employment.
Important – certification requirements can differ across Australian states and territories.
Read more on this unit of competency here – such as Elements and Performance Criteria and Foundation Skills.
Certification of Completion
After successful completion of this course we provide you with a nationally recognised SITHGAM001 – Provide Responsible Gambling Services. The Australian Training Framework (ATF) is the national set of standards which assures nationally consistent, high-quality training and assessment services for the clients of Australia’s vocational education and training system.
Assessment
All students are supplied with the following information during the course to help build a greater understanding and increase knowledge in preparation for the assessments.
- Documents
- Readings
- Links to relevant websites
- Case studies
- Videos
We use the following assessment tools to determine a student’s competence.
- Knowledge checks that require the student to select the correct answer/s from multiple choice questions
- Knowledge checks that require the student to respond by selecting True or False
- Knowledge checks that require the student to select all correct answers (multiple choice)
- Assessment in which you are required to answer ALL questions correctly.
- Roleplay, where the student must demonstrate their competency in response toscenarios, providing the correct responses
FAQ’S
When does my RSG expire?
- There’s no expiry date for the National RSG (valid in QLD, WA and NT). The nationally accredited training offered by Serve Wise Training is approved and recognised and will not expire.
How long will it take for my certificate to arrive?
- After successful completion of the course, participants should receive their physical copy of their RMLV certificate within 14 days
Do I need an RSG to start working at a Keno and lottery outlet?
- Yes! To legally be able to work in any gaming and gambling outlet across the nation you MUST have a valid RSG, which means completing the RSG training. Individuals who carry out gaming duties or gaming tasks within a licensed club or hotel must complete RSG training within 3 months of starting employment.
I think I might need an RSA as well?
- You may be required to hold a valid RSA if the gaming outlet you’re working in serves or supplies alcohol in addition to having gaming facilities. You’ll be pleased to know that we offer a RSG/RSA bundle that works out cheaper than if both courses were purchased individually.
Are international students permitted to complete our RSG course?
- Yes…Serve Wise is partnered with ASMI a CRICOS provider. In accordance withEducation (international Student) ACT 2018 if you are an international student on a student Visa, you are to apply for to a CRICOS approved provider.
Requirements
Australian Resident – No,
International Student on a student Visa – Yes, you need to apply to a CRICOS approved provider.
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